Refund Policy

At EdemaStop, we are committed to your satisfaction and well-being. That's why we offer a 100% unconditional money-back guarantee for 60 days on all our products. If your item doesn't meet your expectations, or if you’re dissatisfied for any reason, we'll give you a full refund. We want your purchase to be completely risk-free.

Return Eligibility

• You have 60 days from the date of receipt to request a return
• Email our support at edemastop.info@gmail.com
• Follow the instructions provided by our support specialist
• Once your request is approved, you will get a confirmation email with shipping guidelines
• A receipt or proof of purchase is required

How to Initiate a Return

To start a return, contact us at edemastop.info@gmail.com. We're here to assist you with any questions or concerns regarding your return.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right. Please provide a brief description and video/picture of the damaged product. We will provide a refund for incorrect items or products with a manufacturing defect.

Exceptions / Non-Returnable Items

• Senzio is not responsible for return shipping costs.
• We do not issue store credit or refund the original shipping charges.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, you’ll receive a full refund on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at edemastop.info@gmail.com.

We Reserve the Right to Modify This Return Policy at Any Time

Thank you for choosing EdemaStop™. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

Have questions?

Don’t hesitate to email us at edemastop.info@gmail.com. We are here to help!